Frequently asked questions

Here are answers to some of the most commonly asked questions, Contact us here if you still have further enquiries.

We have a site offline, how fast can you have a technician onsite?

Thats dependant upon location, although we can generally get out to site very fast, (onsite within 2 hours) as we have multiple technicians in metropolitan & regional locations right across Australia to ensure you always have technicians available for your urgent call outs.

Do you have technicians in remote locations and mining sites?

Yes, we do have technicians in remote locations and mining towns, best to contact us and confirm, for mining sites we do offer a fly-in fly-out option if required.

How do I become a partner?

Simple, reach out to us here and we will organise a convenient time to call and discuss your requirements.

Im a registered cabler and would like to work with you, how do I that?

Thats easy, we always welcome new technicians, we have a simple but stringent onboarding process that ensures you must have the relevant licences, experience and insurances to help our partners, once verified, we then start allocating you work!
Reach out to us here to get started.

What skills do your technicians have and what technology can they help install and repair onsite?

Our technicians skills and experience is vast and varied, although the most common trait among them is that they are all registered cablers.
Here is a list below of the most common tasks our partners request our team to complete.

Rack, stack and connect - network hardware
Carry out testing processes, such as failover testing
Removal of legacy equipment
Structured cabling
Uninterrupted power supplies 
Level 1,2,3 networking
External antenna installation 4G/5G
Security camera installation
Perform wireless surveys
Install menu boards and AV hardware
Shop fitouts

Can you install our Starlink?

Yes, we sure can.
We have experienced technicians located all around Australia and New Zealand who can assist with this.

Many customers find that a permanent mount provides the best installation and service. Additional mounts and accessories are available for purchase on the Starlink Shop once your Starlink Kit is ready to ship.